to other online stores or looking for new ways to buy.

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In fact, one of the groups overthrown by the Meta team had more than 43,000 members. In 2015, in an article published by The Guardian, the company said that it faced more than a thousand people in court who published false reviews in exchange for money. How Can They Impact Customer Experience? At the time, Amazon demanded that those involved not only pay for the crime, but that they report those responsible for orchestrating this action against the company.

It’s important to remember that Amazon was one of the first companies to adopt product reviews. Since its founding in 1994, the e-commerce giant’s main purpose is to support customers in  Mobile Phone Numberthe decision-making process, based on the availability of complete information about their available items. Fake reviews: an impact for e-commerces It is important to say that false reviews do not only apply to negative points, but also to false positive reviews.




After all, who hasn’t come across a product that promised to be everything, and when receiving it at home was surprised by something totally different? When buying a product, we want our expectations to be met and everything to be as advertised, but when that doesn’t happen, we have consumers who end up opting for other forms of acquisition, whether migrating